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Episode 7: Mr Lime's grapefruit

Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!

·         Apologising

This episode looks at language for apologising to people.

Phrases from the programme:

I'm really sorry to hear that.

That's totally unacceptable.

It must have been very inconvenient for you.

You have my word that we will sort this out.

And we could include some of our latest-edition imitation oranges to make up for the inconvenience.

I promise you, it won't happen again.

·         Listening Challenge

What does the company Citrus Ventures do?

·         Listening comprehension question

How many plastic grapefruit was Mr Lime meant to receive from Tip Top Trading?

The answer is at the end of the pdf script.

Downloads

To take away:

·         Audio (3.4 MB)

·         Text

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/03/120328_english_at_work_episode_7_page.shtml

Go to episode 08

Episode 6: Double-booked

It's chaos at Tip Top Trading. Tom is in a panic; he has arranged more meetings than he can cope with and is going to have to face some unhappy clients. Anna decides to step in.

·         Offering help

This episode looks at language for offering to help people.

Phrases from the programme:

Is there anything I can do?

Let me help.

Can I give you a hand?

Give me a shout if you need anything.

·         Listening Challenge

What does the company Citrus Ventures do?

The answer is at the end of the pdf script.

Downloads

To take away:

·         Audio (3 MB)

·         Text

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/03/120321_english_at_work_episode_6_page.shtml

Go to episode 07