Talking Business: Telephone - Challenge - 1st Test

Talking Business: Telephone - Challenge - 1st Test: It's time for our 1st test. The test fee is R$ 10,00 After the payment approval, you'll receive the tes...

Talking Business: Telephone - Language Expert

Talking Business: Telephone - Language Expert: hold on / hang on hang up / ring off pick up the phone put you through call you back   Introduction A lo...

Talking Business: Telephone - Flights

Talking Business: Telephone - Flights: Introduction Modern business often involves international travel. When booking a flight, what questions do you need ...

Talking Business: Telephone - Appointments

Talking Business: Telephone - Appointments: Introduction Making an appointment can be complicated if two people are very busy. How do you find a time that is...

Talking Business: Telephone - Wrong Number

Talking Business: Telephone - Wrong Number: Introduction If you dial the wrong number it can be confusing and embarrassing. But how do you find out that you've...

Talking Business: Telephone - Messages

Talking Business: Telephone - Messages: Introduction In this section we'll learn some phrases you might hear if the person you wish to speak to is ...

Talking Business: Telephone - Connecting

Talking Business: Telephone - Connecting: Introduction This section features phrases you might hear when you telephone a company hoping to talk to someone. T...

Talking Business: Introduction

Talking Business: Introduction: Introduction This course gives you useful language and phrases to improve your spoken communication skills in English in diffe...

Episode 7: Mr Lime's grapefruit

Mr Lime is not happy. He ordered grapefruit from Tip Top Trading, but he got pineapples. Anna has to apologise and sort everything out. How embarrassing!

·         Apologising

This episode looks at language for apologising to people.

Phrases from the programme:

I'm really sorry to hear that.

That's totally unacceptable.

It must have been very inconvenient for you.

You have my word that we will sort this out.

And we could include some of our latest-edition imitation oranges to make up for the inconvenience.

I promise you, it won't happen again.

·         Listening Challenge

What does the company Citrus Ventures do?

·         Listening comprehension question

How many plastic grapefruit was Mr Lime meant to receive from Tip Top Trading?

The answer is at the end of the pdf script.

Downloads

To take away:

·         Audio (3.4 MB)

·         Text

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/03/120328_english_at_work_episode_7_page.shtml

Go to episode 08

Episode 6: Double-booked

It's chaos at Tip Top Trading. Tom is in a panic; he has arranged more meetings than he can cope with and is going to have to face some unhappy clients. Anna decides to step in.

·         Offering help

This episode looks at language for offering to help people.

Phrases from the programme:

Is there anything I can do?

Let me help.

Can I give you a hand?

Give me a shout if you need anything.

·         Listening Challenge

What does the company Citrus Ventures do?

The answer is at the end of the pdf script.

Downloads

To take away:

·         Audio (3 MB)

·         Text

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/03/120321_english_at_work_episode_6_page.shtml

Go to episode 07

6 Minute English: Brazilian economy

6 Minute English: Brazilian economy: New notes were printed in the 1990s. Brazil is one of what we call the 'BRIC' countries, along with Russia, India and...

Episode 05: The Queen of Sheba

"The Queen of Sheba" is a girl who believes she is better than you, not perfect, but better than YOU. 

http://pt.urbandictionary.com/define.php?term=Queen%20of%20Sheba

Anna is still getting used to how things work in her new job. She turns to her colleagues to ask for help, but upsets Denise by sounding too bossy.

·         Polite requests

This episode looks at language for making polite requests.

Phrases from the programme:

I was wondering if you could do something for me...

Would you be able to print out a file for me?

Could I have it within ten minutes please?

Could you possibly help me with the printer?

Would you mind writing your email later?

·         Listening Challenge

What reason does Tom give for being too busy to help Anna with her printer?

The answer is at the end of the pdf script.

Downloads

To take away:

·         Audio (3.2 MB)

·         Text

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/03/120314_english_at_work_episode_5_page.shtml

Go to episode 06

Episode 04: Doing lunch

Anna is determined to be friendly with her new colleagues and to make a good impression. Unfortunately, a slight misunderstanding leads her to make an embarrassing mistake.

·         Introducing yourself

This episode explores expressions you can use to introduce yourself and make small-talk in the office.

Phrases from the programme:

Hello, I don't think we've met.

You must be Tom.

I've just joined the team.

Nice to meet you!

Have you worked here long?

·         Listening Challenge

What is Tom's job title at Tip Top Trading?

The answer is at the end of the pdf script.

Downloads

To take away:

·         Audio (3.2 MB)

·         Text

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/03/120315_english_at_work_episode_4_story.shtml

Go to episode 05

Episode 03: The Crisis

Denise explains why she's in such a state of panic and Paul is not pleased. Will Anna be able to help resolve the crisis?

• Language for making suggestions

This episode explores language for making suggestions.

Phrases from the programme:

Can I make a suggestion?

Why don't you try...?

Have you tried asking your colleagues?

Maybe I could do a big office search for you...?

How about looking through your rubbish bin...?

I have an idea!

• Listening Challenge

Why was the memory stick wet?

The answer is at the end of the pdf script.

Downloads

To take away:

• Audio (3.6 MB)
• Script

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/02/120229_english_at_work_episode_3_story.shtml

Go to episode 04

Episode 02: The Interruption

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Listen to the episode

Anna's job interview continues. But with all the pressure and stress, she has frozen mid-sentence, unable to find the right word in English for what she wants to say.

• Structuring answers

The programme looks at useful phrases for structuring answers in a job interview.

Phrases from the programme:

Firstly, this job is an ideal match for my skills and experience.

Secondly,...

Above all, the reason I want this job is...

• Listening challenge

What word is Anna struggling to remember that means being very enthusiastic and wanting very much to succeed?

The answer is at the end of the pdf script.

Downloads

To take away:

• Audio (3 MB)
• Script

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/02/120222_english_at_work_episode_2_story.shtml

Go to episode 03

Episode 01 - The Interview

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Tip Top Trading: the fastest-growing company in the plastic fruit sector, and Anna desperately wants to be a part of it. Her job interview for a position in sales is going to be a challenge. How will she cope?

• Language for interviews

This week's programme focuses on useful language for job interviews.

Phrases from the programme:

A good example that comes to mind…

I'm particularly proud of…

Timekeeping is important to me.

• Listening Challenge

What was Anna's role in the university debating society?

The answer is at the end of the pdf script.

Downloads

To take away:

• Audio (3.6 MB)
• Script

http://www.bbc.co.uk/worldservice/learningenglish/general/englishatwork/2012/02/120215_english_at_work_episode_1_story.shtml

Go to episode 02